To cancel a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Cancel Device option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   Note: You cannot use this feature to cancel a device that was issued using a credential profile that had the Validate Cancellation option selected. Instead, you must use the Request Cancel option; see section 5.6.3, Requesting a cancellation for a device.

   The Cancel Device screen appears.

   

3. Select the Reason for the cancellation from the drop-down list.

   This reason affects how MyID treats the certificates on the credential.

   See the Certificate reasons section in the Operator's Guide for details of how each reason affects the device's certificates.

4. Type any Notes on the cancellation.

   You can provide further information on your reasons for canceling the device. This information is stored in the audit record.

5. Select the Disposal Status for the device.

   This creates an audit trail of the date and time of the disposal along with the identity of the operator who disposed of the card.

   Select one of the following statuses:

   • Collected
   • Disposed
   • Legacy
   • Lost
   • None
   • Not Collected

   Note: When you mark a card with the status Disposed or Lost, MyID prevents it from ever being issued again. If you select any of the other disposal statuses, you can issue the card again.

   See section 5.19, Disposing of a device for more information.

6. Click SAVE.

Note: If you cancel a mobile device, all devices on the same mobile are canceled. For example, if the mobile device contains both a software store and a system store, and you cancel the software store, the system store is also canceled.

5.6.2 Canceling multiple devices

If you want to cancel multiple devices, you can cancel them in a batch instead of canceling them one by one.

To cancel multiple devices:

1. Search for the devices you want to cancel.

   See section 5.1, Searching for a device.

2. On the search results page, use the checkboxes to the left of the records to select one or more devices.

   Note: If you select one device, the process is the same as clicking the Cancel Device option in the button bar at the bottom of the View Device screen; MyID uses the batch process only if you select more than one device. See section 5.6.1, Canceling a device for details of canceling a single device.

3. From the Tools menu, select Cancel Device.

   

   The Cancel Device screen appears.

   Complete the details as for canceling a single device; see section 5.6.1, Canceling a device.

4. Click Save.

   The confirmation screen appears.

   

5. Click Yes to proceed with the cancellation, or No to go back to the list of devices.

   When you click Yes, the Batch Processing screen appears.

   

6. The cancellations are processed. The table shows the status of each cancellation:

   	The cancellation succeeded.
   	The cancellation failed. The Message column displays the reason for the failure; for example, you may have selected a reason (status mapping) that is appropriate only for temporary devices (for example, Found Original) but the device is not a temporary device.

7. Click Close.